Terms of Service
Last Updated: April 24, 2025
These Terms of Service (the "Agreement") constitute a legally binding contract between you, an individual user (such person, the “Customer,” “you,” or “your”) and Oomph Fitness Inc. (“Oomph,” “we,” “us,” or “our”), governing your use of the FaithFull mobile software application (the “App”), the related website located at
, and any other online properties owned or controlled by or on behalf of Oomph (collectively with the App, the “FaithFull Services”). This Agreement is entered into as of the earlier of: (a) the date you first use any part of the FaithFull Services; or (b) the date you agree to be bound by this Agreement (the "Effective Date").
BY INSTALLING, ACCESSING, OR USING THE FAITHFULL SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS, IMMEDIATELY DISCONTINUE USE OF THE FAITHFULL SERVICES. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL CAPACITY TO ENTER INTO THIS AGREEMENT.
Material Terms:
As further detailed in this Agreement (and without limiting any specific section), you acknowledge and agree to the following:
The FaithFull Services are licensed, not sold, and you may only use them as outlined in this Agreement;You use the FaithFull Services at your own risk, and you should consult with a licensed physician or healthcare provider before beginning any nutrition program;Use of the FaithFull Services may involve third-party terms and fees, including fees from your mobile network provider, which are solely your responsibility;You consent to the collection, use, and sharing of your personal data as described in the FaithFull Privacy Policy, available at www.faithfull.ai/privacy-policy;We provide the FaithFull App “as is,” with no warranties of any kind, and Oomph’s liability to you is limited;Any disputes between you and Oomph will be resolved through binding arbitration, and by accepting this Agreement, you waive the right to a jury trial or to participate in a class action, as further described in Section 13;By using the FaithFull Services, you agree to allow us to collect and share anonymized consumption data to improve service quality and assist with support or refund issues. You may opt out, as explained in Section 9(a).
1. Definitions
"FaithFull Services"
has the meaning set out in the introductory paragraphs to this Agreement.
"FaithFull Software"
means the FaithFull mobile software application and any updates provided as part of the FaithFull Services.
"Customer Data"
means any data, information, content, records, and files that Customer loads into, receives through, transmits to, or enters into the FaithFull Services.
"Modifications"
means modifications, improvements, customizations, updates, enhancements, aggregations, compilations, derivative works, translations and adaptations, and "Modify" has a corresponding meaning.
"Personal Information"
means information about an identifiable individual.
"Technical Support Services"
means the support services described in Section 11.
"Website"
means any websites used by Oomph to provide the FaithFull Services, including the website located at
.
2. General Terms and Conditions
(a) Changes to this Agreement.
Customer understands and agrees that we may revise this Agreement at any time without prior notice. The revised Agreement will become effective immediately upon posting unless otherwise stated. Any continued use of the FaithFull Services after the revised Agreement takes effect constitutes Customer's acceptance of such changes. If Customer disagrees with any modification, the sole remedy is to stop using the FaithFull Services.
(b) Privacy Policy.
Your access to and use of the FaithFull Services is also governed by our Privacy Policy, available at
https://www.faithfull.ai/privacy-policy
.
(c) Jurisdictional Issues.
The FaithFull Services are operated by Oomph Fitness Inc. from Ontario, Canada. We make no representation that the Services are appropriate or available outside Canada and the United States. If you access the Services from other jurisdictions, you do so voluntarily and are responsible for compliance with local laws. Access from jurisdictions where our content or practices are illegal is strictly prohibited.
(d) Eligibility.
The FaithFull Services are not intended for users under the age of 13 (or under 16 in the EU) or users previously suspended or removed by us. IF YOU ARE UNDER 13 YEARS OF AGE (or under 16 in the EU), DO NOT USE OR ACCESS THE FAITHFULL SERVICES. By using the Services, you confirm you are at least 18 years old or have been granted permission by a parent or guardian who is at least 18.
3. The FaithFull Services
(a) Description.
The FaithFull Services offer AI-powered nutrition tracking tools designed to help Customers monitor food intake, log meals, and receive personalized nutrition guidance for personal use. The Services do
not
include fitness or workout tracking. Features may be updated or changed at any time, with or without notice.
(b) Mobile Services.
FaithFull is accessible via smartphones, tablets, and other mobile devices. Your carrier’s standard messaging, data, and other fees may apply. It is your responsibility to confirm device compatibility and any applicable charges with your provider.
(c) Provisioning of the FaithFull Services.
Subject to compliance with this Agreement, we may collect and process usage data to provide, maintain, and enhance the FaithFull Services. This includes sharing anonymized data with third parties when necessary, such as for support or refund purposes, as described in Section 9(a).
(d) Restrictions on Use.
Customer shall not, and shall not permit others to:
Sub-license, sell, rent, lease, or otherwise distribute the FaithFull Services or its intellectual property, or commercially exploit it;Use the FaithFull Services unlawfully or in a way that threatens the Service’s security or function;Upload or process any Customer Data that is malicious, unauthorized, infringes on others’ rights, or violates laws;Modify, reverse-engineer, disassemble, or copy the FaithFull Services or its components;Obscure or remove any proprietary notices; orUse the Services to build a competitive product, or conduct penetration testing without permission.
(e) Suspension of Access; Scheduled Downtime; Modifications.
We may suspend your access or modify the Services at our discretion:
For scheduled maintenance;If you violate this Agreement; orTo address urgent security issues.
You must accept all updates, patches, or enhancements to the Services.
(f) Control Software and Analytics Tools.
FaithFull may include control software and third-party analytics tools (e.g., Google Analytics) to collect usage and performance data. These tools may use cookies or similar technologies to help us ensure compliance and improve user experience. By using the Services, you consent to this data collection in accordance with our Privacy Policy.
4. Registration
(a) Log-In Credentials.
While you may browse the public-facing portions of the FaithFull Services without registering, full access to features requires downloading the App and creating an account (an “Account”).
(b) Account Security.
You are responsible for safeguarding your Account credentials and all activity that occurs under your Account. You may not share your credentials with others. If you suspect unauthorized use of your account, contact us immediately at
. FaithFull (Oomph Fitness Inc.) is not liable for any losses resulting from unauthorized use prior to such notification.
(c) Accuracy of Information.
When registering, you agree to provide accurate, current, and complete information. You must promptly update your information if changes occur. We reserve the right to cancel or reassign usernames or suspend/terminate accounts for violations of this Agreement or applicable laws, or if associated activity harms FaithFull’s integrity. If we are unable to deliver messages to your provided email address, we may terminate your Account without notice.
5. Subscriptions and Payment
(a) Initial Subscription Payment.
To access premium nutrition tracking features, you must purchase a subscription. Upon enrollment, we will charge your selected payment method for the subscription fee, applicable taxes, and service charges—unless a free trial applies.
(b) Free Trials.
If your subscription begins with a free trial, we will charge your payment method automatically at the end of the trial unless you cancel before the trial ends. By submitting payment details, you agree to this billing. Free trials are for new users only. FaithFull may determine eligibility at its sole discretion.
(c) Automatically Renewable Subscriptions.
Your subscription will auto-renew at the end of the initial term unless canceled. Renewal terms will match the original subscription duration unless otherwise noted.
(d) Cancellation.
You may cancel anytime. Upon cancellation, your subscription will not renew.
No refunds
will be issued for any remaining period after cancellation.
(e) Recurring Charges.
You authorize FaithFull to charge your selected payment method on a recurring basis. Charges will reflect your current subscription plan or its closest available replacement at the then-current price. Additional terms may apply upon renewal.
(f) No Refunds.
All payments are
non-refundable
. No refunds or credits will be provided for partially used billing periods. You will retain access until the current billing period ends. We may, at our discretion, issue promotional credits or refunds—but this does not entitle any member to future credits.
(g) Price Changes.
FaithFull may modify subscription pricing at any time. Promotional rates may revert to standard pricing at the end of the promotional period, and we reserve the right to discontinue promotional pricing at our discretion.
6. Intellectual Property Rights
(a) License.
Subject to your compliance with this Agreement, FaithFull grants you a limited, non-transferable, revocable license to access and use the Services for personal, non-commercial purposes. All rights not expressly granted are reserved.
(b) Content.
Except for user-submitted content, all materials provided through the FaithFull Services—including AI nutrition insights, text, graphics, images, and software—are owned by Oomph Fitness Inc. or its licensors and may be protected under copyright and intellectual property law. You may not reproduce, republish, distribute, or commercially use any such content without prior written consent, except as enabled by app functionality and permitted under applicable law.
(c) Marks.
All trademarks, service marks, and logos used within the FaithFull Services (the “FaithFull Trademarks”) are the property of Oomph Fitness Inc. or its licensors. You may not use them without our express prior written consent. All goodwill from such usage will benefit Oomph Fitness Inc.
7. User Content
(a) Definition.
“User Content” refers to any content you upload, post, or transmit through the FaithFull Services, including text, journal entries, meal logs, comments, and other materials protected under applicable intellectual property laws. It does not include FaithFull-generated or owned content.
(b) Screening User Content.
FaithFull allows users to post and transmit User Content, which is not pre-screened. However, we reserve the right to review, remove, or restrict content at our sole discretion. We do not guarantee the accuracy or appropriateness of User Content and are not liable for any such content posted by users.
(c) Licenses to User Content.
You retain ownership of your User Content but grant FaithFull (Oomph Fitness Inc.) a worldwide, royalty-free, sublicensable license to use, reproduce, display, distribute, and modify your content for:
Promoting the FaithFull Services,Sharing with other users,Providing the Services.
You also grant us the right to use your name, image, or likeness if it appears in your content, for identification purposes.
(d) You Must Have Rights to the Content You Post.
You represent and warrant that:
You own or have permission to post your content;Your content does not violate others’ rights or require further permissions or royalties;Your posting does not breach contracts with third parties;You will pay any required royalties stemming from your content.
(e) Waiver of Rights to User Content.
By posting content, you waive any rights of approval or compensation related to our use of that content. This includes waiving privacy, publicity, and moral rights, to the extent legally permitted.
(f) Objectionable Content.
You agree not to post any content that is unlawful, defamatory, abusive, pornographic, discriminatory, or otherwise objectionable ("Objectionable Content"). FaithFull may take any action against users who post such content. Please report violations to
.
8. Restrictions on Use of the Service
You agree
not
to:
Copy or create derivative works of any content from FaithFull;Reverse engineer or tamper with the software;Circumvent app security or interface;Post false information or impersonate others;Collect personal info from other users without consent;Use the Service for spam, commercial promotions, or unauthorized marketing;Violate laws or this Agreement in any way.
9. Ownership; Reservation of Rights
(a) Customer Data.
You retain ownership of your own data. You grant us a non-exclusive, worldwide, royalty-free license to process and use your data for operating the FaithFull Services. We may share anonymized usage data for purposes such as refund validation or service improvement. Shared data may include:
Time since installationTotal usage timeAnonymous user IDIn-app purchase historyTrial and refund data
You may opt out of anonymized data sharing by contacting
, although doing so may limit some features, including support for refunds.
(b)
Oomph Fitness Inc. retains all intellectual property rights to:
The FaithFull App and Services,Any materials or features developed under this Agreement,All related updates and modifications.
(c)
All rights not explicitly granted to you remain with Oomph Fitness Inc.
10. Privacy
By using the FaithFull Services, you agree to our access, use, collection, and sharing of your Personal Information as outlined in our Privacy Policy. You can review our full policy at
https://www.faithfull.ai/privacy-policy
.
11. Support
FaithFull monitors service availability 24/7. Technical support is typically available:
Monday to Friday, 10 AM – 6 PM ESTExcluding Canadian and U.S. statutory holidaysBy email: [email protected]
Before contacting support, please consult our help documentation. We may limit support access if usage is excessive or inconsistent with this Agreement.
12. Confidential Information
(a) Definitions.
In this Agreement, the party disclosing Confidential Information is the “Discloser,” the party receiving it is the “Recipient,” and “Confidential Information” means any non-public information disclosed in writing or orally, which a reasonable person would understand to be confidential. Confidential Information does not include information that: (i) is independently developed by the Recipient; (ii) becomes public without breach; or (iii) is received lawfully from a third party.
(b) Confidentiality Obligations.
The Recipient agrees to protect the Discloser’s Confidential Information using reasonable safeguards and not to disclose it to anyone except authorized personnel with a need to know and bound by similar obligations. The Recipient agrees not to use Confidential Information for any purpose other than as allowed under this Agreement.
(c) Legal Disclosures.
The Recipient may disclose Confidential Information if required by law or legal process, provided reasonable notice is given to the Discloser (unless legally prohibited), and the Recipient cooperates in seeking protective orders or confidentiality agreements.
(d) Return or Destruction.
Upon termination of this Agreement, the Recipient will return or destroy all Confidential Information of the Discloser within 30 days, unless retention is required by law.
13. Dispute Resolution
(a) Binding Arbitration.
Any disputes arising from this Agreement or your use of FaithFull will be resolved through binding arbitration under the rules of the Canadian Arbitration Association (CAA), rather than court. YOU WAIVE YOUR RIGHT TO A TRIAL BY JURY AND TO PARTICIPATE IN A CLASS ACTION.
(b) Exceptions.
Either party may: (i) bring claims in small claims court; (ii) seek enforcement through applicable government agencies; (iii) seek injunctive relief; or (iv) sue for IP infringement.
(c) Arbitrator & Rules.
Arbitration will be conducted in Toronto, Ontario, under CAA rules (
canadianarbitrationassociation.ca
). The arbitrator has exclusive authority over all disputes related to interpretation and enforcement of this Agreement.
(d) Notice Procedure.
Disputes must begin with a written notice sent by registered mail. FaithFull’s notice address is:
Oomph Fitness Inc.
200 Cachet Woods Ct #120,
Markham, ON L3R 2C7,
Attn: General Counsel.
(e) Class Action Waiver.
You may only bring claims on an individual basis. The arbitrator may not combine claims or preside over class or representative proceedings.
(f) Changes to Arbitration Terms.
If we change this arbitration section (excluding address changes), you may reject the change within 30 days by written notice, in which case the prior version remains in effect.
(g) Enforceability.
If any portion of this arbitration clause is found unenforceable, the entire clause will be void.
14. Physical Activity Disclaimer
FaithFull is an AI-powered nutrition tracker only. It does not diagnose, treat, or provide medical advice. You should consult your doctor before beginning any new health-related program. We are not responsible for any health issues arising from your use of the App.
15. Limitation of Liability and Disclaimer of Warranties
FaithFull and its affiliates, officers, employees, and licensors ("FaithFull Parties") provide the Services “as is” and “as available” without warranties. We do not guarantee accuracy, uptime, or that the app is virus-free. We are not responsible for any indirect or consequential damages. In all cases, our liability is limited to the amount you paid or $100, whichever is greater.
16. Third Party Disputes
You are solely responsible for interactions with third parties arising from your use of the FaithFull App. You release the FaithFull Parties from liability related to such disputes. Section 13 (Arbitration) does not apply to claims brought by third-party content licensors.
17. Indemnification
You agree to defend and indemnify FaithFull from claims, legal fees, and damages related to (a) your breach of this Agreement, (b) your misuse of the Service, or (c) your User Content.
18. Term and Termination
(a) Term.
This Agreement begins upon your first use and continues until terminated.
(b) Termination.
You may terminate by deleting the App and emailing
. We may terminate at any time, with or without cause, and with or without notice.
(c) Survival.
Sections that should survive termination—including payment, IP rights, dispute resolution, and indemnification—will remain in effect.
19. Consent to Electronic Communications
By using FaithFull, you consent to receiving electronic communications, including account notifications and promotional offers, in accordance with our
Privacy Policy
.
20. Mobile Messaging
FaithFull’s SMS services are optional. Message and data rates may apply. Text STOP to opt out or HELP for support. We are not responsible for delayed or undelivered messages. You must maintain accurate contact info. Use of our messaging service means you agree to indemnify us for any issues resulting from inaccurate or unauthorized mobile numbers.
21. Miscellaneous
This Agreement is governed by Ontario law. You agree to jurisdiction in Ontario, Canada. If any part of this Agreement is held invalid, the rest remains enforceable. This is the entire agreement between you and FaithFull. We may assign this Agreement; you may not without our consent.
22. Contact Us
You can contact us at:
FaithFull / Oomph Fitness Inc.
200 Cachet Woods Ct #120,
Markham, ON L3R 2C7
Email:
23. Apple App Store License Terms
If you downloaded the FaithFull App from the Apple App Store, you agree that:
This Agreement is between you and Oomph Fitness Inc., not Apple. Apple has no responsibility for the App’s performance. Apple will only refund the purchase price (if any).Apple is not liable for any claims related to your use of the App. You are not located in a restricted or embargoed country. Apple is a third-party beneficiary of this Agreement.
24. Google Play Terms
If the App was downloaded from Google Play, you acknowledge:
Google provides no support services. In case of any conflict between this Agreement and the Google Play Developer Distribution Agreement, Google’s terms will control to the extent of the conflict.
25. Third-Party Tools and SDKs
FaithFull may integrate third-party software development kits (“SDKs”) and other tools that facilitate features such as analytics, payment processing, user authentication, marketing, and customer support. These third-party services may collect and process data as governed by their own terms of use and privacy policies.
By using the FaithFull App, you acknowledge and agree that:
We may share limited data (such as device identifiers, app usage behavior, or anonymized purchase history) with trusted third-party SDK providers to operate and improve our Services.These third parties process data on our behalf or to fulfill their service obligations, but they may also independently collect data as controllers under their own terms.A list of third-party SDKs used in the App and links to their privacy policies may be found in our Privacy Policy.
We take reasonable steps to ensure our partners are compliant with applicable privacy laws and maintain industry-standard security practices, but we are not responsible for the privacy practices of third parties outside our control.
Last Updated: April 24, 2025
These Terms of Service (the "Agreement") constitute a legally binding contract between you, an individual user (such person, the “Customer,” “you,” or “your”) and Oomph Fitness Inc. (“Oomph,” “we,” “us,” or “our”), governing your use of the FaithFull mobile software application (the “App”), the related website located at
, and any other online properties owned or controlled by or on behalf of Oomph (collectively with the App, the “FaithFull Services”). This Agreement is entered into as of the earlier of: (a) the date you first use any part of the FaithFull Services; or (b) the date you agree to be bound by this Agreement (the "Effective Date").
BY INSTALLING, ACCESSING, OR USING THE FAITHFULL SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS, IMMEDIATELY DISCONTINUE USE OF THE FAITHFULL SERVICES. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL CAPACITY TO ENTER INTO THIS AGREEMENT.
Material Terms:
As further detailed in this Agreement (and without limiting any specific section), you acknowledge and agree to the following:
The FaithFull Services are licensed, not sold, and you may only use them as outlined in this Agreement;You use the FaithFull Services at your own risk, and you should consult with a licensed physician or healthcare provider before beginning any nutrition program;Use of the FaithFull Services may involve third-party terms and fees, including fees from your mobile network provider, which are solely your responsibility;You consent to the collection, use, and sharing of your personal data as described in the FaithFull Privacy Policy, available at www.faithfull.ai/privacy-policy; We provide the FaithFull App “as is,” with no warranties of any kind, and Oomph’s liability to you is limited;Any disputes between you and Oomph will be resolved through binding arbitration, and by accepting this Agreement, you waive the right to a jury trial or to participate in a class action, as further described in Section 13;By using the FaithFull Services, you agree to allow us to collect and share anonymized consumption data to improve service quality and assist with support or refund issues. You may opt out, as explained in Section 9(a).
1. Definitions
"FaithFull Services"
has the meaning set out in the introductory paragraphs to this Agreement.
"FaithFull Software"
means the FaithFull mobile software application and any updates provided as part of the FaithFull Services.
"Customer Data"
means any data, information, content, records, and files that Customer loads into, receives through, transmits to, or enters into the FaithFull Services.
"Modifications"
means modifications, improvements, customizations, updates, enhancements, aggregations, compilations, derivative works, translations and adaptations, and "Modify" has a corresponding meaning.
"Personal Information"
means information about an identifiable individual.
"Technical Support Services"
means the support services described in Section 11.
"Website"
means any websites used by Oomph to provide the FaithFull Services, including the website located at
.
2. General Terms and Conditions
(a) Changes to this Agreement.
Customer understands and agrees that we may revise this Agreement at any time without prior notice. The revised Agreement will become effective immediately upon posting unless otherwise stated. Any continued use of the FaithFull Services after the revised Agreement takes effect constitutes Customer's acceptance of such changes. If Customer disagrees with any modification, the sole remedy is to stop using the FaithFull Services.
(b) Privacy Policy.
Your access to and use of the FaithFull Services is also governed by our Privacy Policy, available at
https://www.faithfull.ai/privacy-policy
.
(c) Jurisdictional Issues.
The FaithFull Services are operated by Oomph Fitness Inc. from Ontario, Canada. We make no representation that the Services are appropriate or available outside Canada and the United States. If you access the Services from other jurisdictions, you do so voluntarily and are responsible for compliance with local laws. Access from jurisdictions where our content or practices are illegal is strictly prohibited.
(d) Eligibility.
The FaithFull Services are not intended for users under the age of 13 (or under 16 in the EU) or users previously suspended or removed by us. IF YOU ARE UNDER 13 YEARS OF AGE (or under 16 in the EU), DO NOT USE OR ACCESS THE FAITHFULL SERVICES. By using the Services, you confirm you are at least 18 years old or have been granted permission by a parent or guardian who is at least 18.
3. The FaithFull Services
(a) Description.
The FaithFull Services offer AI-powered nutrition tracking tools designed to help Customers monitor food intake, log meals, and receive personalized nutrition guidance for personal use. The Services do
not
include fitness or workout tracking. Features may be updated or changed at any time, with or without notice.
(b) Mobile Services.
FaithFull is accessible via smartphones, tablets, and other mobile devices. Your carrier’s standard messaging, data, and other fees may apply. It is your responsibility to confirm device compatibility and any applicable charges with your provider.
(c) Provisioning of the FaithFull Services.
Subject to compliance with this Agreement, we may collect and process usage data to provide, maintain, and enhance the FaithFull Services. This includes sharing anonymized data with third parties when necessary, such as for support or refund purposes, as described in Section 9(a).
(d) Restrictions on Use.
Customer shall not, and shall not permit others to:
Sub-license, sell, rent, lease, or otherwise distribute the FaithFull Services or its intellectual property, or commercially exploit it;Use the FaithFull Services unlawfully or in a way that threatens the Service’s security or function;Upload or process any Customer Data that is malicious, unauthorized, infringes on others’ rights, or violates laws;Modify, reverse-engineer, disassemble, or copy the FaithFull Services or its components;Obscure or remove any proprietary notices; orUse the Services to build a competitive product, or conduct penetration testing without permission.
(e) Suspension of Access; Scheduled Downtime; Modifications.
We may suspend your access or modify the Services at our discretion:
For scheduled maintenance;If you violate this Agreement; orTo address urgent security issues.
You must accept all updates, patches, or enhancements to the Services.
(f) Control Software and Analytics Tools.
FaithFull may include control software and third-party analytics tools (e.g., Google Analytics) to collect usage and performance data. These tools may use cookies or similar technologies to help us ensure compliance and improve user experience. By using the Services, you consent to this data collection in accordance with our Privacy Policy.
4. Registration
(a) Log-In Credentials.
While you may browse the public-facing portions of the FaithFull Services without registering, full access to features requires downloading the App and creating an account (an “Account”).
(b) Account Security.
You are responsible for safeguarding your Account credentials and all activity that occurs under your Account. You may not share your credentials with others. If you suspect unauthorized use of your account, contact us immediately at
. FaithFull (Oomph Fitness Inc.) is not liable for any losses resulting from unauthorized use prior to such notification.
(c) Accuracy of Information.
When registering, you agree to provide accurate, current, and complete information. You must promptly update your information if changes occur. We reserve the right to cancel or reassign usernames or suspend/terminate accounts for violations of this Agreement or applicable laws, or if associated activity harms FaithFull’s integrity. If we are unable to deliver messages to your provided email address, we may terminate your Account without notice.
5. Subscriptions and Payment
(a) Initial Subscription Payment.
To access premium nutrition tracking features, you must purchase a subscription. Upon enrollment, we will charge your selected payment method for the subscription fee, applicable taxes, and service charges—unless a free trial applies.
(b) Free Trials.
If your subscription begins with a free trial, we will charge your payment method automatically at the end of the trial unless you cancel before the trial ends. By submitting payment details, you agree to this billing. Free trials are for new users only. FaithFull may determine eligibility at its sole discretion.
(c) Automatically Renewable Subscriptions.
Your subscription will auto-renew at the end of the initial term unless canceled. Renewal terms will match the original subscription duration unless otherwise noted.
(d) Cancellation.
You may cancel anytime. Upon cancellation, your subscription will not renew.
No refunds
will be issued for any remaining period after cancellation.
(e) Recurring Charges.
You authorize FaithFull to charge your selected payment method on a recurring basis. Charges will reflect your current subscription plan or its closest available replacement at the then-current price. Additional terms may apply upon renewal.
(f) No Refunds.
All payments are
non-refundable
. No refunds or credits will be provided for partially used billing periods. You will retain access until the current billing period ends. We may, at our discretion, issue promotional credits or refunds—but this does not entitle any member to future credits.
(g) Price Changes.
FaithFull may modify subscription pricing at any time. Promotional rates may revert to standard pricing at the end of the promotional period, and we reserve the right to discontinue promotional pricing at our discretion.
6. Intellectual Property Rights
(a) License.
Subject to your compliance with this Agreement, FaithFull grants you a limited, non-transferable, revocable license to access and use the Services for personal, non-commercial purposes. All rights not expressly granted are reserved.
(b) Content.
Except for user-submitted content, all materials provided through the FaithFull Services—including AI nutrition insights, text, graphics, images, and software—are owned by Oomph Fitness Inc. or its licensors and may be protected under copyright and intellectual property law. You may not reproduce, republish, distribute, or commercially use any such content without prior written consent, except as enabled by app functionality and permitted under applicable law.
(c) Marks.
All trademarks, service marks, and logos used within the FaithFull Services (the “FaithFull Trademarks”) are the property of Oomph Fitness Inc. or its licensors. You may not use them without our express prior written consent. All goodwill from such usage will benefit Oomph Fitness Inc.
7. User Content
(a) Definition.
“User Content” refers to any content you upload, post, or transmit through the FaithFull Services, including text, journal entries, meal logs, comments, and other materials protected under applicable intellectual property laws. It does not include FaithFull-generated or owned content.
(b) Screening User Content.
FaithFull allows users to post and transmit User Content, which is not pre-screened. However, we reserve the right to review, remove, or restrict content at our sole discretion. We do not guarantee the accuracy or appropriateness of User Content and are not liable for any such content posted by users.
(c) Licenses to User Content.
You retain ownership of your User Content but grant FaithFull (Oomph Fitness Inc.) a worldwide, royalty-free, sublicensable license to use, reproduce, display, distribute, and modify your content for:
Promoting the FaithFull Services,Sharing with other users,Providing the Services.
You also grant us the right to use your name, image, or likeness if it appears in your content, for identification purposes.
(d) You Must Have Rights to the Content You Post.
You represent and warrant that:
You own or have permission to post your content;Your content does not violate others’ rights or require further permissions or royalties;Your posting does not breach contracts with third parties;You will pay any required royalties stemming from your content.
(e) Waiver of Rights to User Content.
By posting content, you waive any rights of approval or compensation related to our use of that content. This includes waiving privacy, publicity, and moral rights, to the extent legally permitted.
(f) Objectionable Content.
You agree not to post any content that is unlawful, defamatory, abusive, pornographic, discriminatory, or otherwise objectionable ("Objectionable Content"). FaithFull may take any action against users who post such content. Please report violations to
.
8. Restrictions on Use of the Service
You agree
not
to:
Copy or create derivative works of any content from FaithFull;Reverse engineer or tamper with the software;Circumvent app security or interface;Post false information or impersonate others;Collect personal info from other users without consent;Use the Service for spam, commercial promotions, or unauthorized marketing;Violate laws or this Agreement in any way.
9. Ownership; Reservation of Rights
(a) Customer Data.
You retain ownership of your own data. You grant us a non-exclusive, worldwide, royalty-free license to process and use your data for operating the FaithFull Services. We may share anonymized usage data for purposes such as refund validation or service improvement. Shared data may include:
Time since installationTotal usage timeAnonymous user IDIn-app purchase historyTrial and refund data
You may opt out of anonymized data sharing by contacting
, although doing so may limit some features, including support for refunds.
(b)
Oomph Fitness Inc. retains all intellectual property rights to:
The FaithFull App and Services,Any materials or features developed under this Agreement,All related updates and modifications.
(c)
All rights not explicitly granted to you remain with Oomph Fitness Inc.
10. Privacy
By using the FaithFull Services, you agree to our access, use, collection, and sharing of your Personal Information as outlined in our Privacy Policy. You can review our full policy at
https://www.faithfull.ai/privacy-policy
.
11. Support
FaithFull monitors service availability 24/7. Technical support is typically available:
Monday to Friday, 10 AM – 6 PM ESTExcluding Canadian and U.S. statutory holidaysBy email: [email protected]
Before contacting support, please consult our help documentation. We may limit support access if usage is excessive or inconsistent with this Agreement.
12. Confidential Information
(a) Definitions.
In this Agreement, the party disclosing Confidential Information is the “Discloser,” the party receiving it is the “Recipient,” and “Confidential Information” means any non-public information disclosed in writing or orally, which a reasonable person would understand to be confidential. Confidential Information does not include information that: (i) is independently developed by the Recipient; (ii) becomes public without breach; or (iii) is received lawfully from a third party.
(b) Confidentiality Obligations.
The Recipient agrees to protect the Discloser’s Confidential Information using reasonable safeguards and not to disclose it to anyone except authorized personnel with a need to know and bound by similar obligations. The Recipient agrees not to use Confidential Information for any purpose other than as allowed under this Agreement.
(c) Legal Disclosures.
The Recipient may disclose Confidential Information if required by law or legal process, provided reasonable notice is given to the Discloser (unless legally prohibited), and the Recipient cooperates in seeking protective orders or confidentiality agreements.
(d) Return or Destruction.
Upon termination of this Agreement, the Recipient will return or destroy all Confidential Information of the Discloser within 30 days, unless retention is required by law.
13. Dispute Resolution
(a) Binding Arbitration.
Any disputes arising from this Agreement or your use of FaithFull will be resolved through binding arbitration under the rules of the Canadian Arbitration Association (CAA), rather than court. YOU WAIVE YOUR RIGHT TO A TRIAL BY JURY AND TO PARTICIPATE IN A CLASS ACTION.
(b) Exceptions.
Either party may: (i) bring claims in small claims court; (ii) seek enforcement through applicable government agencies; (iii) seek injunctive relief; or (iv) sue for IP infringement.
(c) Arbitrator & Rules.
Arbitration will be conducted in Toronto, Ontario, under CAA rules (
canadianarbitrationassociation.ca
). The arbitrator has exclusive authority over all disputes related to interpretation and enforcement of this Agreement.
(d) Notice Procedure.
Disputes must begin with a written notice sent by registered mail. FaithFull’s notice address is:
Oomph Fitness Inc.
200 Cachet Woods Ct #120,
Markham, ON L3R 2C7,
Attn: General Counsel.
(e) Class Action Waiver.
You may only bring claims on an individual basis. The arbitrator may not combine claims or preside over class or representative proceedings.
(f) Changes to Arbitration Terms.
If we change this arbitration section (excluding address changes), you may reject the change within 30 days by written notice, in which case the prior version remains in effect.
(g) Enforceability.
If any portion of this arbitration clause is found unenforceable, the entire clause will be void.
14. Physical Activity Disclaimer
FaithFull is an AI-powered nutrition tracker only. It does not diagnose, treat, or provide medical advice. You should consult your doctor before beginning any new health-related program. We are not responsible for any health issues arising from your use of the App.
15. Limitation of Liability and Disclaimer of Warranties
FaithFull and its affiliates, officers, employees, and licensors ("FaithFull Parties") provide the Services “as is” and “as available” without warranties. We do not guarantee accuracy, uptime, or that the app is virus-free. We are not responsible for any indirect or consequential damages. In all cases, our liability is limited to the amount you paid or $100, whichever is greater.
16. Third Party Disputes
You are solely responsible for interactions with third parties arising from your use of the FaithFull App. You release the FaithFull Parties from liability related to such disputes. Section 13 (Arbitration) does not apply to claims brought by third-party content licensors.
17. Indemnification
You agree to defend and indemnify FaithFull from claims, legal fees, and damages related to (a) your breach of this Agreement, (b) your misuse of the Service, or (c) your User Content.
18. Term and Termination
(a) Term.
This Agreement begins upon your first use and continues until terminated.
(b) Termination.
You may terminate by deleting the App and emailing
. We may terminate at any time, with or without cause, and with or without notice.
(c) Survival.
Sections that should survive termination—including payment, IP rights, dispute resolution, and indemnification—will remain in effect.
19. Consent to Electronic Communications
By using FaithFull, you consent to receiving electronic communications, including account notifications and promotional offers, in accordance with our
Privacy Policy
.
20. Mobile Messaging
FaithFull’s SMS services are optional. Message and data rates may apply. Text STOP to opt out or HELP for support. We are not responsible for delayed or undelivered messages. You must maintain accurate contact info. Use of our messaging service means you agree to indemnify us for any issues resulting from inaccurate or unauthorized mobile numbers.
21. Miscellaneous
This Agreement is governed by Ontario law. You agree to jurisdiction in Ontario, Canada. If any part of this Agreement is held invalid, the rest remains enforceable. This is the entire agreement between you and FaithFull. We may assign this Agreement; you may not without our consent.
22. Contact Us
You can contact us at:
FaithFull / Oomph Fitness Inc.
200 Cachet Woods Ct #120,
Markham, ON L3R 2C7
Email:
23. Apple App Store License Terms
If you downloaded the FaithFull App from the Apple App Store, you agree that:
This Agreement is between you and Oomph Fitness Inc., not Apple. Apple has no responsibility for the App’s performance. Apple will only refund the purchase price (if any).Apple is not liable for any claims related to your use of the App. You are not located in a restricted or embargoed country. Apple is a third-party beneficiary of this Agreement.
24. Google Play Terms
If the App was downloaded from Google Play, you acknowledge:
Google provides no support services. In case of any conflict between this Agreement and the Google Play Developer Distribution Agreement, Google’s terms will control to the extent of the conflict.
25. Third-Party Tools and SDKs
FaithFull may integrate third-party software development kits (“SDKs”) and other tools that facilitate features such as analytics, payment processing, user authentication, marketing, and customer support. These third-party services may collect and process data as governed by their own terms of use and privacy policies.
By using the FaithFull App, you acknowledge and agree that:
We may share limited data (such as device identifiers, app usage behavior, or anonymized purchase history) with trusted third-party SDK providers to operate and improve our Services.These third parties process data on our behalf or to fulfill their service obligations, but they may also independently collect data as controllers under their own terms.A list of third-party SDKs used in the App and links to their privacy policies may be found in our Privacy Policy.
We take reasonable steps to ensure our partners are compliant with applicable privacy laws and maintain industry-standard security practices, but we are not responsible for the privacy practices of third parties outside our control.